Template policy – please review and replace the bracketed items with the actual terms before relying on it.
Shipping
- Delivery area: [TBC]
- Processing time: orders are usually packed within [TBC] working days after payment.
- Delivery time: [TBC] working days depending on location and courier.
- Shipping fees: [TBC].
- Packaging: porcelain is packed with protective padding; details [TBC].
- Tracking: a tracking number is provided once the parcel is dispatched.
Damaged on arrival
Please check your parcel on arrival. If an item is broken or incorrect, contact us within [TBC] days with photos of the outer box, the packing and the item, and we will arrange a replacement or refund.
Returns
- Unused items in their original packaging may be returned within [TBC] days of delivery – please contact us first.
- Items must be packed securely for the return journey; return shipping costs: [TBC].
- Hand-made and hand-painted pieces vary slightly in colour, pattern and size; such variation is not considered a defect.
Refunds
Approved refunds are made to the original payment method within [TBC] working days.
Questions? See our Contact page.